Privacy Policy

This Privacy Policy explains how QC Heating & Cooling Pros (“we,” “us,” or “our”) collects, uses and protects information when you call us or use the request form on qcheatandcool.link. By contacting us or submitting the form, you agree to the practices described here.

Information we collect

We collect only what we need to respond to you and provide HVAC services:

• Contact details you give us, such as your name, phone number, email and the service address or area.
• The details of your request — the problem you describe, the service you need, and related notes.
• Call information when you phone us, which may include your phone number and, where call tracking is used, basic call details such as time and duration.
• Basic website and device information collected automatically, such as pages viewed, approximate location, browser type and referring source, through standard analytics.

How we use your information

• To respond to your call or request and schedule service.
• To connect you with a licensed HVAC contractor who can perform the work.
• To follow up about estimates, scheduling and service you have requested.
• To improve our website, measure which pages and ads lead to contacts, and operate our business.
• To comply with the law and protect our rights.

How we share information

We do not sell your personal information. We may share it with the independent licensed contractors who perform the work you request, and with service providers who help us operate — for example, call-tracking, form-handling, hosting and analytics providers — who may process it only on our behalf. We may also disclose information when required by law or to protect safety and our rights.

Cookies and analytics

Our site may use cookies and similar technologies for basic functionality, analytics and advertising measurement. You can control cookies through your browser settings; disabling them may affect some features. If we run advertising, third-party platforms may set their own cookies subject to their privacy policies.

Text messages

If you provide a mobile number and ask us to, we may contact you by text about your request. Message and data rates may apply, and you can opt out at any time by replying STOP or telling us.

Data retention and security

We keep your information only as long as needed to provide services, meet legal and accounting requirements, and resolve disputes. We use reasonable administrative and technical measures to protect it, though no method of transmission or storage is completely secure.

Your choices

You may ask us to access, correct or delete the personal information you have given us, or to stop contacting you, by calling (321) 478-0693. We will honor requests as required by applicable law.

Children’s privacy

Our site and services are intended for adults and are not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date above reflects the most recent version.

Contact us

Questions about this policy? Call QC Heating & Cooling Pros at (321) 478-0693. We serve Somerset, KY 42501 and nearby areas.

This Privacy Policy is provided for general information and is not legal advice.